introduction:getting_help

Here at the Sigma Draconis Games, we're happy to help you with issues you encounter. Before opening a ticket please read over our list of player commands that could help solve your issue by clicking this link

Join our Discord by using this invite :




If you are unable to solve your issue using those commands, please open a ticket with our Staff by visiting our #support channel on Discord for assistance with issues such as:

  • Engineering and grid bugs: Client desync not resolved with a relog, inability to spawn, stuck in cryo, ship unresponsive not fixed with !fixship, grids lost to automatic cleanup, etc.
  • Player privileges: One-Time Supply Drop, Scripter Role access, etc.
  • Discord needs: Register your faction with a Discord role (requires at least 3 members), access to restricted channels like SDNN and Faction Advertising, etc.
  • Sensitive information: Have a question or concern you don't feel comfortable asking in public (be it an exploit you found, concerns about another player, or even concerns about Staff), please feel free to open a ticket

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You can view our connection troubleshooting guide at this link:

Connection Issues



As a thank you for joining us in our cluster, and in order to help you bootstrap through that initial startup period, we offer a one-time supply drop to all new players.

It is filled with goodies, including some advanced components and Tiered Tech components. However, since it is a one-time drop, make sure you're actually ready for it when you call yours in via pulling a #support ticket in Discord.


Q: How do I connect to the server?

  • A: Use Direct Connect and input the server IP address as found on our main page or in Discord. Remember to check the add to favorites box or you will have to add the IP number every time.
  • Q: All my grids are gone! What do I do?
    • A: Check to see if they were autogaraged in your absence by referencing the Player Commands page
  • Q: Is there an AFK kick timer? Is bypassing the AFK kick with macros or other tools allowed?
    • A: All servers kick AFK players after 15 minutes. We do not condone the use of tools that bypass this AFK kick timer, it is there to keep the server open and performant for players who are actively playing the game.
  • Q: I heard about a Supply Drop, what is that?
    • A: We give each player a One Time Supply Drop. Pull a ticket in support and ask for it when you are near where you would like the supplies to be dropped. After checking our list to be sure you haven’t already gotten your pod, then when an admin has a moment they will either place it near you in space or parachute it in your area on a planet/moon. We suggest that the very first thing you do is select all the blocks in the terminal and transfer ownership to yourself so that trash cleanup doesn’t delete it. After that you might want to turn the beacon down or off so everyone nearby doesn’t know where you are.
  • Q: Which faction should I join?
    • A: Whoever you can convince to take you on as a new player, or make your own faction. We have both a Faction Advertisement and "Linkedin" style channel for recruitment purposes in the Discord.
  • Q: Why is the server slow/lagging?
    • A: Be sure to check your ping. High ping means high latency low sync-rate and rubber-banding. Our servers are based in a Data Center out of Los Angeles, CA, USA with a tier-1 wired connection. If server sim speed is suffering, we can promise that staff are doing everything they can to resolve it.
  • Q: I'm not seeing any "Unknown Signal" drops?
    • A: Due to a myriad of bugs related to "Unknown Signals", we have disabled them on our servers. Tiered Tech components can be obtained using the methods listed on our mod information page for Tiered Tech
  • Q : How long is the day cycle?
    • A: 2 hours
  • Q: Does the server restart?
    • A: Yes it does. It it scheduled to restart servers at 0201 US/Pacific time and every 4 hours after (0601/1001/1401/1801/2201). This schedule may be delayed or otherwise changed as we need to work on the server.
  • Q: Do you Reset voxels?
    • A: Voxels (planet and roid) regenerate after 24 minutes if a player or grid is not within 5km of the location. We do a full reset of voxels as needed (this will bury any bases built into voxels, be it planets or asteroids), currently expected to be monthly. Grids will be left in place, simply buried in voxels and require you to dig them out again.
  • Q: How often do NPC station stores restock?
    • A: Every 20 minutes. Sometimes requires that no player or grid is within 10km of it for that time however this has not been shown to be consistent.
  • Q: Do you delete grids?
    • A: We run cleanup plugins that will delete grids if the requirements in Grid Preservation are not met.
  • Q: What is this about needing a beacon?
    • A₁: TLDR: See “Do you delete grids?” above.
    • A₂: Our automated trash cleanup scripts will periodically remove any grids that do not contain a beacon. No, your beacon does not need to be turned on. No, your beacon does not even need to be fully constructed.
  • Q: Can I use Lidar / Raycasting?
    • A: Due to performance issues, camera raycasting has been disabled in our cluster.
  • Q: Is there an unlimited PCU?
    • A: Yes but if you abuse the unlimited PCU, we will turn on requirements for everyone, don't build atrocities please, build something that makes sense. Also, if any connected assembly of grids goes above 60,000 PCU, you may notice that it is broadcasting its location to the entire server. This is called a Top Grid. We do limit specific blocks both per player and grid however, as seen in our blocklimits section alongside our rules.
  • Q: If I lose my stuff due to a server issue, will I get it back?
    • A: Within reason admins may give back resources lost due to a server issue, or even certain grids. Admins Are Not Obligated to restore anything, however you may open a Support Ticket and make the request.
  • Q: If I leave a faction, can I keep my ship?
    • A: This is an internal faction matter, moreover you may lose your Rules of Engagement registration if you steal a ship and leave a faction, or even if that faction simply claims you did. Be careful who you Ally yourself with.
  • Q: How can I get a faction label/chat in the discord?
    • A: Ask one of our friendly admins, and we will be happy to get you sorted out. Pull a Support Ticket.
  • Q: When will "Stupid Thing" be fixed?
    • A₁: SoonTM
    • A₂: When Keen unbreaks it.
    • A₃: When we find a way to work around Keen breaking it.
  • Q: Can I have an Atlas super-laser?
    • A: No.
  • Q: Why so many pings from this discord?
    • A: We are a very active and dynamic server and need to reach a wide audience. If the pings bother you, then you may mute either the channel, category or the entire server from alerting you. The tools are built within Discord itself to self-manage.
  • Q: Can other players kill me or take my stuff?
    • A: Yes, however there are in-character Rules of Engagement that may have an impact on how other players and NPC's treat the situation.
  • Q: Do you add mods suggested by players?
    • A: We have a channel dedicated to mod suggestions in the Discord. Please follow the format in the pinned messages of that channel.
  • Q: Hey, I found an exploit!
    • A: Open a ticket in the #support channel of Discord and let us know!
  • Q: My ship won’t move!
    • A: First, make sure it's not a Station. We have a number of player commands that may help resolve the issue as well (such as !fixship). If those do not fix the problem then open a Support Ticket.
  • Q: Can I use scripts?
    • A: Yes you can use scripts, however we do restrict scripts to those granted the Scripter role, but that is to give us a way to take them away from those players abusing them. All you need to do to get the role is open a Support Ticket and ask for the Scripter role.
  • Q: Your FAQ didn’t answer my question!
    • A: That isn’t a question. Open a Support Ticket and ask!
  • Q: Where are the servers located?
    • A: Los Angeles, California
  • introduction/getting_help.txt
  • Last modified: 4 weeks ago
  • by kontu